Performance support is a broad term that we use to refer to anything employees use on the job to enhance or support their performance. The most common form of performance support is job aids but there are other forms too.
It could be as complex as augmented reality or as simple as a quick reference guide. Formal training is essential to build a foundation of knowledge but more is needed. Because learning doesn't happen at a single point in time, reminders and support are necessary.
Learning is improved with spaced learning and performance support offers a great route to learning over time. Job aids and quick reference guides help remind employees of what they learned in formal training until it becomes part of their memory.
We build the right performance support to ensure what employees learn becomes part of their behavior.
How Performance Support Still Rules
Training doesn't have to be complex. Unfortunately, it is often made to be that way. Sometimes it's as simple as basic performance support for long-term employee success. These are some of the ways performance support still rules training success.