Performance Support

Contextual Help



Performance Support

Performance support is a broad term that we use to refer to anything employees use on the job to enhance or support their performance. The most common form of performance support is job aids but there are other forms too.

It could be as complex as augmented reality or as simple as a quick reference guide. Formal training is essential to build a foundation of knowledge but more is needed. Because learning doesn't happen at a single point in time, reminders and support are necessary.

Learning is improved with spaced learning and performance support offers a great route to learning over time. Job aids and quick reference guides help remind employees of what they learned in formal training until it becomes part of their memory.

We build the right performance support to ensure what employees learn becomes part of their behavior.

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How Performance Support Still Rules

Training doesn't have to be complex. Unfortunately, it is often made to be that way. Sometimes it's as simple as basic performance support for long-term employee success. These are some of the ways performance support still rules training success.

  • Once training is done, job aids offer quick reminders for uncommonly performed tasks.
  • Quick reference guides make it easy for employees to keep hard to remember information at their fingertips.
  • Interactive scenarios give employees the tools to work through a scenario in real-time while on the phone.
  • Offer support when employees are the most motivated to learn, while they're doing the task.
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Performance Support Questions and Answers

We tried to predict some of the common questions you might have about performance support and preemptively answer them.

If you have a question that is not here, you can either check out the general questions and answers or even contact us to ask your own question.

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See Performance Support Examples

Formal training is essential for the success of most IT launches, but they can't be fully successful without performance support. See some of the helpful tools we've developed to support employees in their work.